FAQs

Below FAQ are some common concerns of our clients before purchasing the product.

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  • Orders & Payments
  • Shipping & Delivery
  • Order Issues
  • Returns & Refunds
  • Vaping Products
  • Promotions & Marketing

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Orders & Payments

To place an order:

  • Browse our website and select your desired product(s)
  • Add items to your cart
  • Proceed to checkout
  • Enter your shipping and billing details
  • Choose your payment method
  • Review your order
  • Click “Place Order”

We accept:

  • Credit/Debit Cards
  • Secure online payments (via World Pay, Viva Wallett)
Available options will be shown at checkout.
Yes. All payments are processed securely using encrypted payment gateways. We do not store your full card details.
For more details, see our Privacy Policy.

Shipping & Delivery

Delivery times depend on the selected shipping method and location. Estimated timeframes are shown at checkout. For full details, see our Privacy Policy.

Orders are usually processed within 1–2 working days.
This inlcudes:

  • order verification
  • packing
  • dispatch

We may use trusted UK couriers such as:

  • Royal Mail
  • DPD
  • EVRI
Delivery offers (e.g., free shipping) may be available depending on promotions or order value.
Delivery times are estimates and may be affected by:
  • courier delays
  • weather
  • high demand
If your order is delayed, don't hesitate to get in touch with us via Contact Us Page.
We currently ship within the United Kingdom. For special requests, please contact us via Contact Us Page.

Order Issues

Yes — but only before dispatch. Please contact us immediately via Contact Us Page.
Once shipped, changes may not be possible.
Please contact Us immediately.
If the order has already been dispatched, we may not be able to change it. Additional charges may apply.

Contact us as soon as possible via Contact Us Page.
We will:

  • investigate with the courier
  • request evidence (photos, etc.)
  • offer a resolution (replacement/refund if applicable)

Returns & Refunds

Yes, you can return eligible items within 14 days of receiving them. See full details in our Return & Refund Policy.
For hygiene and safety reasons, we cannot accept returns for:
  • opened e-liquids
  • opened pods, coils, cartridges
  • used vape kits
(unless faulty)
Refunds are processed after inspection and typically issued to your original payment method. See full details in our Return & Refund Policy.
  • Yes (if you changed your mind)
  • No (if item is faulty, damaged, or incorrect)

Vaping Products

  • Vape Kits: complete beginner-friendly devices
  • Pod Systems: compact, easy-to-use devices
  • Mods: : advanced devices with more control
It depends on your needs:
  • Beginner: Pod system
  • Intermediate: Vape kit
  • Advanced: Mod device
You can explore options on our Shop Page.
Yes. We only supply genuine, branded, and authentic products.
We stock:
  • coils
  • pods
  • batteries
  • chargers
  • tanks
  • replacement parts
You can explore stocks on our Shop Page.
Yes. Components like:
  • coils
  • pods
  • batteries
will wear out over time and need replacement.

Promotions & Marketing

Yes — we regularly offer:
  • bulk deals
  • wholesale pricing
Check our Offers Page.
You can:
Yes, if you opt in.
You can unsubscribe anytime via:
Unable to find satisfactory answers ? Contact Support